Frequently asked questions

montacoins you earn by becoming an hourly winner yourself. The faster and neater you work, the easier it is to earn points. You can use the montacoins also earn as a team, by sending 99.5% of orders on time, having less than 0.5% of jokers and having the TT01 labels at 0. Finally, you can earn the montaearning coins even by chance while scanning. At special moments, you will automatically get extra coins. So keep an eye on the total number of coins you have!

When you joined Monta, you had to provide a personal e-mail address. This is the e-mail address you have to use to log into the Montashop, because this e-mail address is in the Monta system and your earned Montacoins are linked to this e-mail address. Can't remember which mail address you provided? Then you have 2 options:

1. Go to the AFAS Pocket App on your phone and check which mail address is listed under 'my details'. Don't have the app on your phone? Go to https://www.afasonline.nl/
2. Ask your supervisor if he/she can look up in GoMonta which mail address is listed under your name

When you first get on www.montashop.nl you will have to register, which you can do on the right-hand side of the login page, under 'register'. (https://montashop.nl/mijn-account/) Under username, enter your first + last name. The e-mail address must be your personal e-mail address known to us. Can't remember which one? Just read the 2 steps above. You will then receive a link to your e-mail and you can set a password.

The best way to request this is with your personal e-mail address known to us. Can't remember which e-mail address this is?

1. Go to the AFAS Pocket App on your phone and check which mail address is listed under 'my details'. Don't have the app on your phone? Go to https://www.afasonline.nl/
2. Ask your supervisor if he/she can look up in GoMonta which mail address is listed under your name

Please note: the mail you receive to set a new password for you may end up in your spam box. So also check your mail in the junk mailbox.

Come up with a new password yourself!

The montacoins are linked to your pass that you clock in and out with! So don't forget to do that. 

If you have ordered an item and have a few points left over, you certainly won't lose them. They just stay in your account for next time.

One of the ways to montacoins to save, is indeed as a team. The idea is to motivate and support each other. So help each other to receive the team reward!

If you wish to return one or more items, please enter the order number of your order and the e-mail address you used to place the order via the link below. https://www.montareturns.com/c23945cc-ba2f-4f24-87d1-646f7710f43f
Then add the reason why you want to return the item. Then choose which carrier to use to send the parcel, or choose to bring your return to Monta Molenaarsgraaf and deliver it to the counter. Print the return label and pack the products carefully. Take your parcel to the chosen delivery point. Note: it may take a few days for montacoins to be credited back to your account.

Bummer! Then something has gone wrong with us, sorry about that. For example, an incorrect barcode was put on the article when it was registered, or a previous return was incorrectly re-stickered. In this case, we would also like to ask you to return the item. Please use the link below, enter the order number of your order and the e-mail address you used to place the order. https://www.montareturns.com/c23945cc-ba2f-4f24-87d1-646f7710f43f
Then add the reason why you want to return the item. Then choose which carrier to use to send the parcel, or choose to bring your return to Monta Molenaarsgraaf and deliver it to the counter. Print the return label and pack the products carefully. Take your parcel to the chosen delivery point. Note: it may take a few days for montacoins to be credited back to your account.

We did get emails in the past from colleagues who wanted to order, say, a blue hoodie, and then when they clicked on the item, the blue hoodie changed to an orange hoodie. So they saw a different item than the one they wanted to order. You can fix this problem very easily. If you delete your cookies and then try again, this problem should be solved.

It may be that you were not at home at the time of delivery, and the parcel was returned. It could also be that you indicated that your parcel was to be delivered to the Monta branch, but it was never delivered. In either case, please send an e-mail to montashop@monta.nl: forward your T&T link or booking confirmation and say your order has not been delivered. From Monta, we can then start a postal investigation. For example, it could be that the address was not entered correctly or that the shipping label was damaged during sorting.